Bob cannot connect due to network firewall restrictions blocking outbound traffic.

Error messages

Connection errors or timeouts when attempting to use Bob.

Common causes

Your organization's firewall is blocking outbound network traffic to Bob's servers. This prevents Bob from connecting to required services.

Work with your network administrator or IT team to configure your firewall with the following domain-based rule:

Request that your network administrator or IT support team add the following domains to your firewall's allowlist:

https://*.us-east.bob.ibm.com
https://api.us-east.bob.ibm.com
login.ibm.com
myibm.ibm.com

HTTPS (Hypertext Transfer Protocol Secure) uses TCP port 443 by default.

us-east.bob.ibm.com and https://api.us-east.bob.ibm.com - Bob service endpoints
login.ibm.com - IBMid authentication
myibm.ibm.com - MyIBM portal for managing IBM SaaS subscriptions

Wait for the firewall configuration to be applied.

Restart IBM Bob.

Test Bob's connectivity.